At National Counsellor, we are committed to protecting the privacy and security of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our career counselling services. Please read this policy carefully. By using our platform, you agree to the practices described herein.
1. Information We Collect
We may collect the following types of information when you use our platform:
- Personal Information: Name, email address, phone number, date of birth, and educational details (class, stream, board) provided during registration or enrolment.
- Academic Information: Marks, grades, preferred streams, career interests, and psychometric assessment results collected as part of the counselling process.
- Payment Information: Transaction details processed securely through our third-party payment gateway. We do not store your credit/debit card numbers on our servers.
- Usage Data: Device information, browser type, IP address, pages visited, time spent on pages, and other diagnostic data collected automatically.
- Communication Data: Records of correspondence when you contact us via email, phone, or WhatsApp.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide personalised career counselling and guidance services tailored to each student's academic profile and interests.
- To process enrolments, manage your account, and facilitate payment transactions securely.
- To generate career assessment reports, college recommendations, and scholarship matches.
- To communicate with you regarding your account, counselling sessions, updates, and promotional offers (with your consent).
- To improve our platform, services, and user experience through analytics and feedback.
- To comply with legal obligations and resolve any disputes that may arise.
3. Data Security
We implement industry-standard security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These measures include:
- SSL/TLS encryption for all data transmitted between your browser and our servers.
- Secure storage of personal data with access restricted to authorised personnel only.
- Regular security audits and vulnerability assessments of our systems.
- Third-party payment processing through PCI-DSS compliant gateways.
While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security.
4. Third-Party Services
We may use third-party service providers to facilitate our services, including:
- Payment Gateways: To process secure online payments (e.g., Razorpay). These providers have their own privacy policies governing the use of your payment data.
- Analytics Services: To understand how our platform is used and to improve our services (e.g., Google Analytics).
- Communication Tools: To send notifications, emails, and WhatsApp messages regarding your counselling sessions and account activity.
We do not sell, trade, or rent your personal information to third parties. We may share anonymised, aggregated data for research or statistical purposes.
5. Your Rights
As a user of our platform, you have the following rights regarding your personal data:
- Access: You may request a copy of the personal information we hold about you.
- Correction: You may request corrections to any inaccurate or incomplete personal data.
- Deletion: You may request the deletion of your personal data, subject to any legal obligations requiring us to retain certain information.
- Opt-Out: You may opt out of receiving promotional communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly.
- Data Portability: You may request a copy of your data in a structured, commonly used, and machine-readable format.
To exercise any of these rights, please contact us at info@nationalcounsellor.com. We will respond to your request within 30 days.
6. Children's Privacy
Our services are designed for students in classes 10th and 12th, some of whom may be under the age of 18. We collect information from minors only with the knowledge and consent of a parent or guardian. Parents and guardians have the right to review, modify, or request deletion of their child's personal information by contacting us.
We encourage parents and guardians to be involved in their children's use of our platform and to help us ensure the safety and privacy of minors.
7. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device. You can manage your cookie preferences through your browser settings. Disabling cookies may affect certain features of our platform.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: info@nationalcounsellor.com
- Phone: +91 90295 51111
- Address: Maharashtra, India
This Privacy Policy is governed by and construed in accordance with the laws of India, including the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.